Privacy Policy — FFPCClinic.com

Introduction

Family First Primary Care (“FFPC”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit FFPCClinic.com (the “Site”) or use our services. By using the Site, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name, address, phone number, email address
• Date of birth and demographic information
• Insurance details

B. Health/Medical Information (Protected Health Information – PHI)

• Medical history, diagnoses, medications, allergies
• Appointment records, treatment notes, lab results
• Telehealth session data

C. Technical & Website Usage Information

• IP address, browser type, device information
• Pages viewed, time spent, and general analytics
• Cookies and tracking technologies

2. How We Use Your Information

Your information is used for:

• Providing medical care and treatment
• Scheduling and managing appointments
• Insurance processing, billing, and payments
• Improving clinical services and website functionality
• Sending updates, reminders, or important notices
• Maintaining compliance with HIPAA and legal requirements

3. HIPAA Compliance

FFPC strictly adheres to the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is used and disclosed only as permitted by federal law and only for purposes related to treatment, payment, healthcare operations, or when required by law.

4. How We Share Your Information

We may share information with:

• Healthcare providers involved in your care
• Insurance companies for billing and claims
• Accredited laboratories and diagnostic partners
• Technology vendors supporting secure telehealth and medical systems
• Law enforcement or regulatory authorities when required

We do not sell, rent, or trade your personal or health information.

5. Patient Rights Under HIPAA

You have the right to:

• Access your medical records
• Request corrections to inaccurate information
• Receive a list of certain disclosures
• Request restrictions on how your information is used
• Request confidential communication methods

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or alteration. Although we strive for full security, no system is completely immune to potential breaches.

7. Cookies & Tracking

We may use cookies and analytics tools to improve Site performance. You may disable cookies in your browser settings; however, doing so may affect your ability to use certain features.

8. Third-Party Links

The Site may contain links to external websites. FFPC is not responsible for their privacy practices or content. Visiting third-party sites is at your own risk.

9. Children’s Privacy

FFPC provides pediatric care but does not knowingly collect personal information from children online without parental consent. If you believe a child has submitted information online, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Site indicates acceptance of the updated Policy.

11. Contact Information

If you have questions regarding privacy or HIPAA rights, please contact us: